Klarna & Payment Options
Ride now. Pay your way.
Make your next ride easier to pay for with flexible payment options from Klarna.
Whether you want to pay in full today or spread the cost over time, Klarna gives eligible customers more ways to pay at checkout.
Choose Klarna at checkout and see the payment options available for your order.
Flexible payments with Klarna
Buying a new e-bike is an investment. With Klarna, you may be able to spread the cost of your purchase rather than paying the full amount upfront.
Depending on your order and eligibility, Klarna may offer options such as:
Pay in 3
Split your purchase into three instalments, where available.
Your available payment schedule and terms will be shown by Klarna before you complete your purchase.
Pay Later
Pay for your purchase at a later date, where available.
Klarna will show you the applicable payment date and terms before you confirm your order.
Pay over time
For eligible purchases, Klarna may offer longer-term payment options that allow you to spread the cost over a longer period.
Available terms, interest rates and monthly payments will be clearly shown by Klarna before you complete your purchase.
Please note: The payment options available to you depend on factors including your order value and eligibility. Not all payment options are available for every purchase.
How it works
01 — Choose your e-bike
Browse our range of e-bikes and choose the model that’s right for you.
02 — Add it to your basket
Add your chosen e-bike and any accessories to your basket, then proceed to checkout.
03 — Select Klarna
At checkout, choose Klarna from the available payment methods.
04 — Choose your payment option
Klarna will show you the payment options available for your order, including the applicable payment schedule and any costs.
05 — Complete your purchase
Follow Klarna’s instructions to complete your payment. Once your order is confirmed, we’ll process and dispatch it according to our normal delivery times.
Why pay with Klarna?
More flexibility
Choose a payment option that works for you, subject to availability and eligibility.
Clear payment information
You’ll see your payment schedule and applicable terms before confirming your purchase.
Easy to manage
Keep track of your payments and orders through Klarna.
A simple checkout
Choose Klarna directly at checkout without having to arrange payment separately with Zap Velo.
Frequently Asked Questions
What is Klarna?
Klarna is a payment service that provides eligible customers with different ways to pay for their purchases.
Depending on your order and eligibility, you may be offered options such as paying in full, paying later, paying in three instalments or spreading the cost over time.
How do I use Klarna with Zap Velo?
Simply add your chosen products to your basket and proceed to checkout.
If Klarna is available for your order, select Klarna as your payment method. You’ll then be shown the payment options available to you before completing your purchase.
Will Klarna be available for my e-bike?
Klarna availability depends on your order and eligibility.
Because our e-bikes vary in price, not every Klarna payment option will necessarily be available for every product or order.
The options available to you will be displayed at checkout.
Do I need a Klarna account?
Klarna may require you to provide information and complete its approval process before a payment option can be offered.
Any requirements will be shown during the Klarna checkout process.
Does Klarna charge interest?
This depends on the payment option offered to you.
Some Klarna payment options may be interest-free, while other options may involve interest or other costs.
Klarna will show the applicable terms, costs and payment schedule before you confirm your purchase.
Is there a minimum or maximum order value?
Payment option availability may depend on the value of your order.
If a particular Klarna option is not available for your purchase, other payment methods will be shown at checkout.
Can I return an item if I paid with Klarna?
Yes.
Our normal Returns & Refunds Policy applies to purchases made using Klarna.
If your return is approved, we will process the refund through the original payment method. Klarna will then update your payment schedule or refund payments already made, as applicable.
Read our Returns & Refunds Policy →
What happens if my order is cancelled?
If your order is cancelled before dispatch, we will process any applicable refund through the original payment method.
If you have already made a payment through Klarna, Klarna will update your payment plan once the refund has been processed.
Who should I contact about my Klarna payments?
For questions about your Klarna account, payment schedule, payment dates or other Klarna-specific matters, please contact Klarna directly.
For questions about your Zap Velo order, delivery or returns, please contact us:
Email: info@zapvelo.com
Please have your order number ready so that we can help you as quickly as possible.
Ready to ride?
Choose your e-bike and select Klarna at checkout to see the payment options available to you.
Important information
Klarna payment options are subject to status and eligibility. Terms and conditions apply.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Payment options and availability may vary. Please check the terms displayed by Klarna before completing your purchase.
Klarna is a separate payment service provider. Zap Velo does not determine which Klarna payment options are offered to individual customers.
